No special care is required for wooden bags. Wooden products develop a distinctive flavor as they are used, and we hope you will enjoy the changes that occur as you use them.
To ensure that you can use our products without worrying about rain stains, dirt, or color transfer to your clothes, we have applied a sufficient layer of urushi lacquer or coating agent. Please wipe it dry with a soft cloth when it gets wet from use on a rainy day. If it gets dirty, wipe with water. If stains cannot be removed, a diluted neutral detergent can be used.
Although the durability of the product has been carefully considered, it may be damaged by falling, impact, or rubbing due to its characteristics as a wooden product. Please handle with care. We recommend storing the product in a well-ventilated place out of direct sunlight. Please avoid storing the product under direct sunlight or in extremely high temperature and humidity for long periods of time, as this may cause the product to deteriorate, develop mold, or fade in color.
Shipping methods
For shipments within Japan, we will use Yamato Transport TA-Q-BIN service. Shipping fee is 1,100 yen (tax included) per order. 5,500 yen (tax included) or more per order will be shipped free of charge. We are sorry, but we do not ship outside of Japan at this time.
Orders will be shipped within 5 business days from the completion of the order in the online store. We will inform you of the Kuroneko Yamato "Inquiry Slip Number" by e-mail at the time of shipment.
Payment methods
We accept the following payment methods.
Accepted Payments
Return and Exchange Policy
We do not accept returns or cancellations after shipping due to reasons such as a difference in image.We will accept returns only if the product is "unused and initially defective" and "within 7 days of receipt". Please understand this in advance.
In the case of a defective product (initial defect, damage during shipping, etc.), please contact us by e-mail or phone and inform us of the defective part and its details.
E-mail: info@kinokaban.com
TEL: 0551-38-2741
[Refund Policy]
Please return the product within 7 days of receipt by return postage collect.
We will refund your money by bank transfer within 7 days of receipt.
Please note that the color of the product may appear different from the actual product due to the characteristics of the device or screen on which the product was purchased. Please be sure to fully understand this before making your purchase. Please feel free to contact us if you need more information or have any questions.
Precautions for use
No special care is required for wooden bags. Wooden products develop a distinctive flavor as they are used, and we hope you will enjoy the changes that occur as you use them.
To ensure that you can use our products without worrying about rain stains, dirt, or color transfer to your clothes, we have applied a sufficient layer of urushi lacquer or coating agent. Please wipe it dry with a soft cloth when it gets wet from use on a rainy day. If it gets dirty, wipe with water. If stains cannot be removed, a diluted neutral detergent can be used.
Although the durability of the product has been carefully considered, it may be damaged by falling, impact, or rubbing due to its characteristics as a wooden product. Please handle with care. We recommend storing the product in a well-ventilated place out of direct sunlight. Please avoid storing the product under direct sunlight or in extremely high temperature and humidity for long periods of time, as this may cause the product to deteriorate, develop mold, or fade in color.
Shipping methods
For shipments within Japan, we will use Yamato Transport TA-Q-BIN service. Shipping fee is 1,100 yen (tax included) per order. 5,500 yen (tax included) or more per order will be shipped free of charge. We are sorry, but we do not ship outside of Japan at this time.
Orders will be shipped within 5 business days from the completion of the order in the online store. We will inform you of the Kuroneko Yamato "Inquiry Slip Number" by e-mail at the time of shipment.
Payment methods
We accept the following payment methods.
Accepted Payments
Return and Exchange Policy
We do not accept returns or cancellations after shipping due to reasons such as a difference in image.We will accept returns only if the product is "unused and initially defective" and "within 7 days of receipt". Please understand this in advance.
In the case of a defective product (initial defect, damage during shipping, etc.), please contact us by e-mail or phone and inform us of the defective part and its details.
E-mail: info@kinokaban.com
TEL: 0551-38-2741
[Refund Policy]
Please return the product within 7 days of receipt by return postage collect.
We will refund your money by bank transfer within 7 days of receipt.
Please note that the color of the product may appear different from the actual product due to the characteristics of the device or screen on which the product was purchased. Please be sure to fully understand this before making your purchase. Please feel free to contact us if you need more information or have any questions.
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